Refund and Cancellation Policy

1. The free DMs

A new workspace sends its first 100 campaign DMs free, from one X account. No card is needed and nothing is charged for them, so there is nothing to refund.

When they are used, sending stops until you pick a plan. The plan is charged the day you pick it. The free DMs are given once per verified login identity and once per X account. Deleting and recreating an account does not restore them.

Workspaces that started a card-required seven-day trial before the free DMs were introduced keep it. Nothing is charged until that trial ends, and cancelling through Stripe billing management before then means paying nothing. A capacity or billing-interval change during the trial never restarts or extends it.

2. Refunds at a glance

This table sums up each case. The sections that follow explain each one.

3. The new-client promise

If you are on the single-account plan (one X account) and you do not sign a new client from your outreach in your first month, we refund your first monthly charge in full. No questions asked.

Two conditions apply. First, Xsender sends at least 95% of the most campaign DMs your X account type allows in your first 30 days, as in the table below. Only DMs that Xsender records as sent count. Queued, failed, skipped, or hand-typed messages do not, and neither do the free DMs sent before you paid. Second, you tell us you did not sign a new client from that outreach, and we take your word for it. The 30 days start on your first payment. For a card-required trial that started before the free DMs were introduced, they start when that trial started.

The most is X’s daily DM limit for that account type (7, 35, 75, or 500) less the one DM Xsender keeps in reserve each day, over 30 days. X counts its day as about 24 and a half hours, so 30 days hold about 29.4 sending days. The DMs needed are 95% of that, rounded down. If the account type changed during the 30 days, the lower number applies.

To claim it, email [email protected] from your account email before those 30 days end. We check the send count against our records and refund the first monthly charge in full. Refunding it also cancels the subscription, so there is no further charge.

The promise covers the first monthly charge of the single-account plan only, once per customer. Plans with more than one X account and annual charges are not covered.

4. Cancelling and later months

You can cancel at any time through Stripe billing management. Cancelling during a card-required trial stops the first charge. Otherwise, cancelling stops the next renewal. The month you have already paid for runs to its end, and its unused part is not refunded.

To move to fewer X accounts, or from annual to monthly, cancel your plan and start a new one when the paid period ends. The paid period runs to its end, and its unused part is not refunded. An annual charge can still be refunded within 14 days, as section 5 explains.

5. Annual billing

Annual billing is not offered at checkout. Once Xsender has sent your first campaign DM, the Billing page can offer it. If you want an annual charge back, email [email protected] within 14 days of that charge and we refund it in full.

After 14 days an annual charge is non-refundable, and your access runs to the end of the paid year. Cancelling stops the annual plan from renewing.

6. If X suspends your account

If X suspends one of your connected X accounts while Xsender is running it, we refund the charge for the month it happened in, in full. Email [email protected] from your account email with the handle of the suspended account, and we check it against our send records.

This covers a suspension by X only. A “verify it is you” check, a temporary limit on sending DMs, or a lock you can clear yourself is not a suspension and is not covered.

7. If something broke on our side

If Xsender failed on our side and that stopped your outreach for a meaningful part of a paid month, tell us at [email protected]. The founder can refund that month at his discretion. This is a good-faith choice and is separate from the fixed windows above.

8. How approved refunds are paid

Approved refunds go back to the original payment method without undue delay. Banks and card networks control when the money appears.

A refund does not reverse currency-conversion charges, intermediary-bank fees, card fees, or other charges added by third parties. Where mandatory law sets a reimbursement deadline, that deadline applies and overrides this policy.

9. Failed payments and account deletion

A failed first or renewal payment moves the subscription to a non-active state and stops new work, while billing management and account export stay available for 30 days. Stripe may send payment-action and failed-payment notices so the payment method can be updated.

Permanently deleting your account cancels any trial or subscription at once. It does not by itself refund a past payment. Stripe transaction records and other evidence required by law may be kept.

10. Your rights as a consumer

Most Xsender customers are businesses, so consumer cooling-off rules usually do not apply. Where they do apply, they cannot be waived and come on top of this policy.

EU and UK consumers generally have 14 days to withdraw from an online service contract without giving a reason. If you asked us to start the service right away, you may owe a proportionate amount for what was supplied before you withdrew. The exact result depends on the service, the checkout disclosures, your consent, and the law that applies.

11. Model withdrawal request

If you are a consumer using a right to withdraw, email [email protected] before your deadline with the subject “Withdrawal request” and this information:

• “To Xsender: I give notice that I withdraw from my contract for the Xsender service.”
• Name and account email.
• Workspace name or identifier, if known.
• Date of the charge.
• Date of this request.

You may use other clear words instead of this model. We may ask for enough information to verify the account and the request.

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