Refund and Cancellation Policy

1. Seven-day trial

Eligible Starter and Scale customers receive one seven-day trial per verified login identity. Stripe requires and may authenticate a card or supported payment method before the trial starts, but the selected monthly or annual subscription price is not charged at trial start.

The displayed subscription price is charged automatically when the trial ends unless the subscription is cancelled first through Stripe billing management. A capacity or billing-interval change never restarts or extends the original trial end.

2. Trial eligibility and abuse prevention

Trial eligibility is recorded using an irreversible keyed HMAC of the normalized verified login email. The raw email and card data are not stored in this ledger. Short-lived reservations prevent concurrent trial checkouts; an abandoned or expired Checkout releases its reservation.

A completed trial checkout permanently redeems eligibility. Deleting and recreating the same login identity does not restore it. Returning customers may subscribe immediately at the displayed monthly or annual price without another trial.

3. Mandatory consumer rights

The seven-day trial and ordinary cancellation rules do not replace rights that consumers cannot waive. Consumers receive all mandatory local withdrawal, conformity, refund, and digital-service rights.

EU consumers generally have 14 days to withdraw from an online service contract without giving a reason. If a consumer asks for service to begin during that period, the consumer may owe a proportionate amount for service supplied before withdrawal. The exact result depends on the service, checkout disclosures, consent, and applicable law.

Stripe Checkout asks for explicit consent before service begins immediately. It does not claim that every consumer automatically loses all withdrawal rights when access starts.

4. Model withdrawal request

To withdraw, email [email protected] before the deadline with the subject “Withdrawal request” and this information:

• “To Xsender: I give notice that I withdraw from my contract for the Xsender service.”
• Name and account email.
• Workspace name or identifier, if known.
• Order and payment date.
• Date of the request.

A consumer may use other clear words instead of this model. We may ask for enough information to verify the account and request.

5. Cancelling renewal

Cancellation during the trial stops the automatic first charge. After payment, cancellation stops the next renewal. Unless a refund or mandatory right applies, access continues through the paid billing period and unused time is not refunded. A capacity reduction or annual-to-monthly change applies at the next renewal.

A failed first or renewal payment changes the subscription to a non-active state, stops new work, and leaves billing management and account export available for the stated export window. Stripe may send payment-action and failed-payment notices so the payment method can be updated.

Permanent account deletion immediately cancels any trial or subscription but does not automatically refund a past payment.

6. Refund timing

Approved refunds are issued without undue delay to the original payment method. Banks and payment providers control when funds appear. Mandatory law may set a specific reimbursement deadline and overrides this policy.

A refund does not guarantee reversal of currency-conversion charges, intermediary-bank fees, card fees, or other charges imposed by third parties.

7. First-month new-client guarantee

This commercial guarantee applies to a customer whose subscription was first purchased while Refund Policy version 3.1 was live and accepted at checkout. A subscription purchased under Refund Policy version 3.0 keeps the guarantee accepted at that purchase (a 30-day money-back guarantee conditioned on 300 campaign DMs in the first 30 days).

The guarantee: if the customer runs their outreach and does not sign a new client from it in the first month, Xsender refunds the first payment. It applies to the first subscription month only, once per customer.

Two eligibility conditions apply. First, at least 1,000 campaign DMs for each connected X account included in the subscription (for example, 3,000 DMs on a 3-account plan) are successfully sent through Xsender during the first 30 days of that subscription. Only campaign-managed DMs that Xsender records as successfully sent count; queued, generated, failed, skipped, or manually sent messages do not count. Second, the customer states that they did not sign a new client from that outreach; the statement is accepted as declared. The 30-day window begins when the trial starts, or when the subscription starts if no trial is granted.

The customer must request the guarantee by emailing [email protected] from the account email no later than the end of that 30-day window. Xsender will verify the recorded send count. A request below the required DM count or outside the 30-day window is not eligible under this commercial guarantee.

An eligible request refunds the full first Xsender subscription payment, including the full first annual payment when annual billing was selected. It does not reimburse later renewals, X subscriptions, devices, hosting, advertising, labor, taxes, bank fees, or other third-party costs.

Beyond the declared new-client outcome, no reply, call, revenue, delivery-rate, or X-account-safety result is required or promised. Interrupted sending does not add another condition or a separate exclusion; eligibility is determined by the recorded per-account DM threshold, the declared outcome, and request timing.

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