Terms of Service

1. Agreement and eligibility

By creating an account, buying a subscription, or using Xsender, you agree to these Terms and the policies linked from them. If you use Xsender for an organization, you confirm that you can bind that organization.

You must be at least 18 years old. Xsender may be used by businesses and by consumers. A “consumer” is a person acting mainly outside their trade, business, craft, or profession.

2. The service

Xsender helps customers prepare and manage outreach campaigns, assign approved work to the cloud workers that run connected X accounts, view campaign results, and read and answer the X DMs of connected accounts in one inbox (the Unibox).

You connect an X account by signing in on X’s own page, in a window inside Xsender. Where Xsender offers it, you can instead use Xsender Connect, an optional Chrome extension that, only when you ask it to, hands Xsender the X sign-in you already have in your own Chrome. Either way, Xsender runs the account from its cloud server, through an internet address chosen by the country you connect from, which other accounts may share, as the Privacy Policy explains.

Xsender may change, add, or remove features. We will give reasonable notice when a material change is likely to substantially reduce a paid service, unless an urgent legal, security, platform, or reliability reason prevents advance notice.

3. Accounts and customer responsibilities

You must provide accurate account information, protect login credentials, secure connected devices, and promptly tell us about suspected unauthorized access.

• You control which X sender accounts, recipient lists, message variants, schedules, and sending limits are used.
• You are responsible for having a lawful basis to use recipient data and send each message.
• You must review campaign settings and content before activation and keep account details current.
• You remain responsible for your team members, your campaigns, and your use of third-party platforms.

4. Subscriptions and payment

A new workspace can send its first 100 campaign DMs free, from one connected X account, without a payment method. The free DMs are given once per verified login identity and once per X account; deleting and recreating an account, or connecting the same X account to another workspace, does not give them again. When they are used, sending, the inbox, and the rest of the service stop until a plan starts, except signing out and deleting the account.

You accept these Terms when you create an account and again when you start checkout from Xsender. Plan actions then lead to Stripe Checkout, where Stripe collects and may authenticate the payment method. A plan is charged when it starts. Starting a plan is a request for Xsender to begin the service immediately, which can affect consumer withdrawal rights as the Refund and Cancellation Policy explains. Workspaces that started a card-required seven-day trial before the free DMs were introduced keep it: the selected subscription price is charged automatically when that trial ends unless they cancel first.

An X account connected by a workspace that has not started a plan stays connected while it sends free DMs. Once it has sent no DM for about 7 days, including after its free DMs are used, Xsender disconnects it and deletes its saved X session. You can connect it again later. When a workspace that had a trial or plan no longer has an active one, Xsender does the same with its X accounts about 3 days later.

Paid plans are billed in US dollars either monthly or annually. Annual billing is discounted by 20% against twelve monthly payments and is charged once per year. Plans renew automatically on their selected interval until cancelled. Quarterly billing is not offered at checkout. Xsender does not currently calculate or collect tax in Checkout. Customers remain responsible for taxes or reporting that legally apply to them.

Capacity or interval changes made during a trial do not restart or extend it. After a trial, or from the start of a plan without one, account-capacity upgrades and a monthly-to-annual change may take effect after an immediate prorated invoice is paid. Moving to fewer X accounts, or from annual to monthly billing, is not a change to the current plan: you cancel, paid access continues through the end of the current paid billing period without a refund of its unused part, and you may then start a new plan. A failed first or renewal payment immediately stops new work while billing management and account export remain available for 30 days.

Customers who started their first trial or subscription before October 13, 2026 keep the pricing table in effect when they first subscribed for the lifetime of the same Xsender account, including later self-serve capacity or monthly/annual interval changes. This lock does not transfer to another account and does not cover taxes, third-party charges, Enterprise custom terms, or separately purchased future products.

For all other customers, we may change subscription prices. We will email the account address at least 30 days before a new price applies, and it takes effect only from the first renewal after that notice period. If you do not accept the new price, cancel before that renewal and you will not be charged it. We may offer different prices to later customer cohorts.

5. Cancellation, termination, and export

You may cancel at any time through Stripe billing management. Cancellation during a card-required trial prevents the first subscription charge. Otherwise cancellation stops the next renewal, and paid access normally continues through the end of the current paid billing period. Refunds are governed by the Refund and Cancellation Policy and mandatory law.

You may permanently delete your account from Account Profile. Deletion immediately cancels a trial or subscription, removes the Stripe customer and saved payment-method profile, revokes sessions, and erases account data. It does not automatically refund past payments. Stripe transaction evidence and other records required by accounting or other law may be retained.

After ordinary cancellation, we intend to provide a 30-day window to export customer data. We do not guarantee an export window after serious abuse, fraud, chargebacks, security threats, or where law or a court order restricts access.

We may suspend or terminate access for material breach, non-payment, unlawful use, security risk, abuse, or conduct that puts people, Xsender, or a third-party platform at risk. Where practical and safe, we will explain the reason.

6. Acceptable use

You must follow the Acceptable Use and Anti-Spam Policy and all laws that apply to your campaigns. You are also responsible for following the rules of X and any other platform you use.

You may not misuse the service, interfere with its security, bypass limits, access another customer’s data, reverse engineer protected parts except where law permits, or use Xsender to harm people or systems.

7. X and other third-party services

Xsender is an independent product. It is not approved, sponsored, or endorsed by X. Third-party platforms can change their products, rules, limits, or access at any time.

The new-client promise in the Refund and Cancellation Policy is a refund under its stated conditions. It does not promise that any business outcome will happen. We do not guarantee message delivery, replies, calls, revenue, continued X access, or the standing or safety of any X account. Controls such as pacing, working windows, cooldowns, and duplicate-send protection reduce operational risk but do not remove it.

8. Content and intellectual property

Xsender and its software, design, documentation, and branding belong to Xsender or its licensors. These Terms give you a limited, non-exclusive, non-transferable right to use the service during your subscription.

You keep ownership of your content. You grant us only the worldwide, non-exclusive license needed to host, copy, transmit, process, secure, troubleshoot, and support that content and to comply with law. This license ends when the content is deleted, subject to backups, restricted archives, and legal retention.

If you send feedback, you allow us to use it without payment or restriction. Feedback does not transfer ownership of your existing intellectual property.

9. Confidentiality

Each party must protect non-public information received from the other with reasonable care and use it only for the agreement. This does not cover information already known without duty, independently developed, lawfully received from another source, or made public without breach.

A party may disclose confidential information where law requires it, where legally allowed giving advance notice and reasonable help to seek protection.

10. Service standard and disclaimers

We will provide the service with reasonable care and skill. Except for the new-client promise described in the Refund and Cancellation Policy and rights or warranties that cannot lawfully be excluded, the service is provided as available. We do not otherwise promise uninterrupted operation, error-free results, a particular business outcome, or continued compatibility with a third-party platform.

11. Liability

Nothing in these Terms limits liability that cannot legally be limited, including liability for fraud or deliberate misconduct and mandatory consumer remedies.

For business customers, to the fullest extent permitted by law, Xsender is not liable for indirect, incidental, special, punitive, or consequential loss, loss of profits, revenue, goodwill, or data. Xsender’s total liability connected with the service is capped at the fees the business customer paid during the three months before the event giving rise to the claim.

12. Business customer indemnity

Business customers will defend and indemnify Xsender against third-party claims, penalties, and reasonable costs caused by their unlawful campaigns, recipient lists, content, instructions, or violation of a third-party platform’s rules. This does not apply to consumers where prohibited by law, or to the extent a claim was caused by Xsender’s own breach or misconduct.

13. Consumer rights

Mandatory consumer rights override any conflicting disclaimer, liability limit, indemnity, forum clause, refund restriction, or other term. Nothing here asks a consumer to waive a right that cannot lawfully be waived.

Consumers may use the courts and dispute-resolution options available under mandatory law in their place of residence, even where these Terms refer to Lithuanian law and courts.

14. Complaints, notices, and intellectual-property reports

Send support requests, legal notices, abuse reports, and intellectual-property complaints to [email protected]. Include enough detail to identify the account, content, or right involved. We may ask for identity, authority, and supporting evidence before acting.

15. Governing law and disputes

These Terms are governed by Lithuanian law. Competent Lithuanian courts have jurisdiction, except that mandatory consumer law may give a consumer the right to bring or defend a claim in another forum and may apply the mandatory law of the consumer’s country.

Before filing a claim, each party should try in good faith for 30 days to resolve it through the contact address, unless urgent relief or a legal deadline requires faster action.

16. General terms

Neither party is liable for delay caused by events beyond reasonable control, except payment obligations. You may not assign the agreement without our written consent; we may assign it as part of a reorganization, financing, sale, or transfer of the service, subject to mandatory law.

If a term is unenforceable, the remaining terms continue. A delay in enforcement is not a waiver. These Terms and linked policies are the entire agreement about the service and replace earlier discussions on the same subject.

The English version is authoritative. We may update these Terms. Material changes will receive reasonable notice and a new effective date. Version: 1.7.

Contact

Use the contact below for support, privacy requests, legal notices, intellectual-property complaints, and abuse reports.

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